Warranty

OUR GUARANTEE

Harp Design Co. believes in the beauty of crafting products that will last in your home for generations to come. Every table in our furniture line started with a vision and a sketch. We are honored to be able to see The Harp’s dream come to life every time we craft a piece of furniture. With that being said, there are a few important things to know before purchasing your next family heirloom. 

Wood is a phenomenal and sacred material. Its personality lies in its complex grain and can be unpredictable. It is greatly affected by moisture, humidity and extreme temperatures. Exposing the table to direct sunlight may cause the finish to fade. Though our tables are constructed to allow for some expansion and contraction, exposing the table to moisture or humidity can cause a change in dimension to your table as the wood can close or open up causing cracks. Please maintain a suitable environment for your table.

We carefully inspect each item prior to shipment, and also request your inspection upon delivery. We guarantee our product for one-year after it’s delivered. We do not cover damage from abuse, exposure to moisture, humidity, or extreme temperatures that may occur in outdoor use. Warranty is only valid with the original purchaser and with a valid order number.

Of course, we encourage you to use your table, knowing that over time each mark in the surface will make for a beautifully worn table with its own history and character to pass down.

SMALL GOODS REPLACEMENT PROGRAM

Harp Design Co will only offer replacement should the product be damaged in transit. Customer will need to file a claim with the shipping company and then email service@harpdesignco.com with their order number and pictures of the damaged product(s). In case that the product is discontinued or out-of-stock, a refund will be issued. This does not include furniture. 

TABLE REPAIR PROGRAM

Upon delivery of your furniture, the customer will need to thoroughly inspect the table to ensure that no damage occurred during transit. If the table is damaged in transit, the customer will need to inform the shipping company immediately in order to file a claim with the shipping company, and then email service@harpdesignco.com with their order number and pictures of the damage. Repairs will be performed if possible, if the stability or integrity of the table has been compromised and it is not able to be repaired, Harp Design Co. will rebuild your table once the damaged table is returned. 

COLOR/GRAIN VARIATION

Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique.  Color/grain dissatisfaction will not be a valid reason for a return.